We continue to comply with directives from local and state Departments of Health, regarding visitation.
Please contact The Lodge or the congregate building for visitation hours (if applicable). Independent living residents are asked to follow phases of reopening as directed by state and local governments.

GET INVOLVED

Can you help sew protective mask sleeves? Are you able to donate a meal for staff? Can you make a financial gift to support us? Click here for ways to get involved.

OTHER MEDIA

For COVID-19 related interviews and blog posts from Heritage Ministries, click here.
UPDATED 9/18/2020

Ives Hill Visitation Update

We are excited to welcome visitors back at The Lodge. We need your help to keep everyone safe during this transition, and ask that you follow all guidelines, listed on our website. To view our visitation policies and learn more regarding enriched housing visitation updates, see downloads below. We look forward to seeing you soon!

——

Download our posted visitation policies and other documents below:

View previous communications below

Ives Hill Visitation Update

Dear Friends of Heritage,

As we continue to battle the COVID-19 pandemic nationwide, the safety and health of our residents and staff continues to be of the utmost importance. Staff are monitored daily upon arrival for work and wear surgical masks and eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. Staff in our skilled nursing and rehabilitation and assisted living communities receive mandatory COVID-19 testing, as required by the state. We continue to regularly monitor residents for symptoms throughout the day.

We understand that our Heritage families are anxious to see their loved ones. Our staff has worked tirelessly to provide compassionate care and ensure that our residents remain safe, engaged, and loved, while working with families to provide window, Zoom, and Facetime visits during the mandated no visitation periods. While we are thankful for all our staff has done, we know that for many families, the longing to be face to face with their loved one has been one of the most difficult aspects for them during the COVID-19 pandemic. We are so excited to begin welcoming our families back “home” to Heritage.

The July 10 guidance from New York State Department of Health allows limited visitation for eligible nursing homes and assisted living communities who meet all criteria required by the state. Attached, you will find a fact sheet which outlines the requirements and conditions of the limited visitation we are allowed to begin offering as those criteria are met. Please review this prior to visiting. You will notice that there are many changes to what you may have been used to in the past. We understand this may seem extensive, but these mandated requirements are designed to allow our residents and families to (finally) connect, while still protecting everyone from potential COVID-19 exposure. All visits will need to be prescheduled. Included in these precautions, masks must be worn by visitors at all times, and hugging, kissing, and other physical contact is not allowed under the current visitation policy. To limit any potential exposure, you are also unable at this time to exchange any type of items including gifts or food. However, if you have a special occasion such as a birthday, anniversary, or other event, we want to help you celebrate. Please let us know, and we would be more than happy to provide cupcakes or other treats from Heritage to help make your visit extra special for everyone.

At this time, our assisted living communities at Bergquist Memorial and Orchard Grove, and our enriched housing community at The Lodge at Ives Hill have met all eligibility requirements, and will begin visitation as listed in the dates below, with the understanding that this may change at any time due to regulations. Please contact your community today to schedule your visit. There are a limited number of slots each day, and they may fill quickly. We appreciate your patience and understanding as our staff works to help each family reconnect with their loved ones.

  • Bergquist – Currently Open to Limited Outdoor Visitation
  • Orchard Grove – August 19, 2020
  • The Lodge at Ives Hill – August 21, 2020

Our skilled nursing communities at The Park, The Village, and The Green are preparing for visitation, as noted below. For those communities who may not yet met criteria, we will continue with non-contact visits, such as window visits, zoom, and facetime in these locations, and will continue to update you when eligibility requirements are met and we may begin scheduling visits.

  • The Park – August 17, 2020
  • The Green – August 17, 2020 (pending NYS Department of Health Approval)
  • The Village – Date to be announced

We understand how difficult this separation is for you and your loved ones. Our compassionate staff continues to provide care, comfort, and love to each of our residents, and we thank you for all of the thoughts, prayers, and support you have offered them during this uncertain time.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each resident safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Lisa Haglund
President and CEO

——

Download our posted visitation policies and other documents below:

Ives Hill Visitation Update

Dear Friends of Heritage,

As we continue to battle the COVID-19 pandemic nationwide, the safety and health of our residents and staff continues to be of the utmost importance. It has now been over three months since our skilled nursing and assisted living facilities have been closed to visitors. Staff continue to be monitored daily upon arrival for work and wear surgical masks and eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. Staff in our skilled nursing and rehabilitation and assisted living communities are now receiving mandatory COVID-19 testing, as required by the state. We continue to regularly monitor residents for symptoms throughout the day.

We previously shared this week that an employee at Ives Hill tested positive for COVID-19. The staff member who tested positive for COVID-19 has completed the state mandated 14-day quarantine day period and has returned to work. At Heritage, the health and safety of both our residents and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all. Out of an abundance of caution for both the safety and health of our residents and staff, we are extending our visitation suspension to include both The Lodge at Ives Hill and Ives Hill independent living congregate building for 28 days effective today, July 24, 2020

As more details are made available to us by state and local governments regarding time frames for the reopening of visitation in our communities, we assure you, we will immediately reach out to you with any information. We understand how difficult this separation is for you and your loved ones. Our compassionate staff continues to provide care, comfort, and love to each of our residents, and we thank you for all of the thoughts, prayers, and support you have offered them during this uncertain time.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each resident safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Lisa Haglund
President and CEO

Skilled Nursing and Assisted Living Visitation Policy Update

PLEASE NOTE: As of 7/23/2020 The Lodge does NOT meet the eligibility criteria for visitation.

As we continue to battle the COVID-19 pandemic nationwide, the safety and health of our residents and staff continues to be of the utmost importance. Staff are monitored daily upon arrival for work and wear surgical masks and eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. Staff at The Lodge receive mandatory COVID-19 testing, as required by the state. We continue to regularly monitor residents for symptoms throughout the day.

We understand that our Ives Hill families are anxious to see their loved ones. Our staff has worked tirelessly to provide compassionate care and ensure that our residents remain safe, engaged, and loved, while working with families to provide window, Zoom, and Facetime visits during the mandated no visitation periods. While we are thankful for all our staff has done, we know that for many families, the longing to be face to face with their loved one has been one of the most difficult aspects for them during the COVID-19 pandemic. We are so excited to begin welcoming our families back “home” to The Lodge.

The July 10 guidance from New York State Department of Health allows limited visitation for eligible nursing homes and assisted living communities who meet all criteria required by the state. Attached, you will find a fact sheet which outlines the requirements and conditions of the limited visitation we are allowed to begin offering as those criteria are met. Please review this prior to visiting. You will notice that there are many changes to what you may have been used to in the past. We understand this may seem extensive, but these mandated requirements are designed to allow our residents and families to (finally) connect, while still protecting everyone from potential COVID-19 exposure. All visits will need to be prescheduled. Included in these precautions, masks must be worn by visitors at all times, and hugging, kissing, and other physical contact is not allowed under the current visitation policy. To limit any potential exposure, you are also unable at this time to exchange any type of items including gifts or food. However, if you have a special occasion such as a birthday, anniversary, or other event, we want to help you celebrate. Please let us know, and we would be more than happy to provide cupcakes or other treats from Ives Hill to help make your visit extra special for everyone.

At this time, our assisted living communities at Bergquist Memorial and Orchard Grove, and our enriched housing community at The Lodge at Ives Hill have met all eligibility requirements, and are beginning to take reservations for visitors. Please contact your community today to schedule your visit. There are a limited number of slots each day, and they may fill quickly. We appreciate your patience and understanding as our staff works to help each family reconnect with their loved ones.

Our skilled nursing communities at The Park, The Village, and The Green are not currently eligible for in-person visitation. We will continue with non-contact visits, such as window visits, zoom, and facetime in these locations, and will continue to update you when eligibility requirements are met and we may begin scheduling visits.

We understand how difficult this separation is for you and your loved ones. Our compassionate staff continues to provide care, comfort, and love to each of our residents, and we thank you for all of the thoughts, prayers, and support you have offered them during this uncertain time.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each resident safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Jeremy Rutter
Chief Clinical Officer

——

Download our posted visitation policies and other documents below:

Friends of Heritage

Dear Friends of Heritage,

As we continue to battle the COVID-19 pandemic nationwide, the safety and health of our residents and staff continues to be of the utmost importance. It has now been over three months since our skilled nursing and assisted living facilities have been closed to visitors. Staff continue to be monitored daily upon arrival for work and wear surgical masks and eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. Staff in our skilled nursing and rehabilitation and assisted living communities are nowreceiving mandatory COVID-19testing, as required by the state. We continue to regularly monitor residents for symptoms throughout the day.

Our COVID-19 response team is committed to acting in the best interest of all residents and staff. This group continues to monitor and implement the ever-changing guidelines and protocols of the CDC, as well as local, state, and federal authorities, as phases of reopening begin to emerge. We understand that many of you have expressed concern regarding visitation and seeing your loved one. The current reopening phases in many areas where our communities are located allow for small group gatherings. However, skilled nursing and rehabilitation and assisted living communities are held to a different level of regulation. Our teams continue to provide for both the physical and emotional care of those we serve during these difficult times through various resident engagement activities, to help all residents stay active and engaged. Phone calls, video chats, and window visits continue to be arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

At this time, the following guidelines have been implemented at all of our skilled nursing and assisted living communities:

  • No group activities.
  • No congregate dining.
  • Residents who need assistance with eating can be assisted in the dining spaces with no more than two residents per table at least six feet apart.
  • No visitors, with the exception of compassionate end of life. Please contact your community directly for information.
  • Residents are required to wear a mask while outside of their room (as tolerated).
  • Residents are allowed to go outside if they maintain social distancing and wear a mask (as tolerated).
  • Residents are allowed to leave the facility for essential medical appointments, and must wear a mask.
  • Residents are not allowed to leave the facility for non-essential reasons (visitation, beauty shop, dining, etc). Exceptions can be made for extenuating circumstances, to be approved by the Heritage COVID-19 team.
  • No beautician services in facility.

At this time, the following guidelines have been implemented at all of our Assisted Living Communities:

  • No group activities
  • No congregate dining
  • No visitors with the exception of compassionate EOL (this includes residents visiting other resident’s rooms)
  • Residents required to wear a mask while outside of their room (as tolerated)
  • Residents are allowed to go outside if they maintain social distancing and wear a mask (as tolerated)
  • Residents are allowed to leave facility for essential medical appointments. Must wear a mask.
  • Residents are strongly encouraged not to leave facility for non-essential reasons (visitation, beauty shop, dining, etc).
  • Residents are required to quarantine if exposed to a suspected or confirmed case of COVID. Quarantine length will be determined by State requirements.
  • No beautician services in facility.

At this time, following additional guidelines apply to Independent Living residents in Illinois, Pennsylvania, and Washington only:

  • No group activities.
  • No congregate dining.
  • Residents required to wear a mask while outside of their room (as tolerated).
  • Limit of one visitor per resident per day.
  • Visitor must be masked and screened.
  • Tours allowed, participants must be masked and screened.
  • Moving help limited to two, must be masked and screened.
  • Residents can go out of the facility as allowed by state reopening phases. Must wear a mask.
  • Residents must self-monitor for symptoms. Report any symptoms to administrator.
  • No beautician services in facility.

The following additional guidelines apply to Independent Living Residents in New York State only (*unless services are offered in a building that houses assisted living residents*).

  • Residents are required to wear a mask while outside of their room (as tolerated).
  • Limit of one visitor per resident per day.
  • Visitor must be masked and screened.
  • Tours allowed, participants must be masked and screened.
  • Moving help limited to two, must be masked and screened.
  • Residents can go out of the facility as allowed by state reopening phases. Must wear a mask.
  • Residents must self-monitor for symptoms. Report any symptoms to the administrator.
  • Beautician services are allowed in the facility.
  • Limited to one resident in the beauty shop at a time.
  • Both the resident and beautician must wear a mask.
  • The entire beauty shop will be disinfected between residents.
  • Group activities are allowed.
  • All participants must maintain a six foot distance from each other and wear a mask as tolerated.
  • Gatherings are limited to 25% of maximum room occupancy, or 25 people, (including residents, staff, and guests) whichever is less.
  • Congregate dining is now allowed (diners must maintain a social distance of six feet)
  • Limited to 25% of maximum room occupancy, or 25 people, (including residents, staff, and guests) whichever is less.

Additionally, in response to increased rates of COVID-19 transmission in certain states, and to protect New York’s successful containment of COVID-19, the state has joined with New Jersey and Connecticut in jointly issuing a travel advisory for any individual returning from travel to states that have a significant degree of community-wide spread of COVID-19. Based upon Governor Cuomo’s Executive Order 205, issued June 25, 2020, the following states meet the criteria for required 14-day quarantine. This order will apply to anyone interacting with any of our New York state communities.

  • Alabama
  • Arkansas
  • Arizona
  • California
  • Florida
  • Georgia
  • Iowa
  • Idaho
  • Louisiana
  • Mississippi
  • Nevada
  • North Carolina
  • South Carolina
  • Tennessee
  • Texas
  • Utah

As more details are made available to us by state and local governments regarding time frames for the reopening of visitation in our communities, we assure you, we will immediately reach out to you with any information. We understand how difficult this separation is for you and your loved ones. Our compassionate staff continues to provide care, comfort, and love to each of our residents, and we thank you for all of the thoughts, prayers, and support you have offered them during this uncertain time.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each resident safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,

Lisa Haglund
President and CEO

COVID-19 Update

Dear Friends of Heritage,

As we continue to battle the COVID-19 pandemic nationwide, the safety and health of our residents and staff continues to be of the utmost importance. It has now been over three months since our skilled nursing and assisted living facilities have been closed to visitors. Staff continue to be monitored daily upon arrival for work and wear surgical masks and eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. Staff in our skilled nursing and rehabilitation and assisted living communities are nowreceiving mandatory COVID-19testing, as required by the state. We continue to regularly monitor residents for symptoms throughout the day.

Our COVID-19 response team is committed to acting in the best interest of all residents and staff. This group continues to monitor and implement the ever-changing guidelines and protocols of the CDC, as well as local, state, and federal authorities, as phases of reopening begin to emerge. We understand that many of you have expressed concern regarding visitation and seeing your loved one. The current reopening phases in many areas where our communities are located allow for small group gatherings. However, skilled nursing and rehabilitation and assisted living communities are held to a different level of regulation. Our teams continue to provide for both the physical and emotional care of those we serve during these difficult times through various resident engagement activities, to help all residents stay active and engaged. Phone calls, video chats, and window visits continue to be arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

At this time, the following guidelines have been implemented at all of our skilled nursing and assisted living communities:

Skilled Nursing and Rehabilitation Communities:

  • No group activities.
  • No congregate dining.
  • Residents who need assistance with eating can be assisted in dining spaces with no more than two residents per table, at least six feet apart.
  • No visitors, with the exception of compassionate end of life. Please contact your community directly for information.
  • Residents are required to wear a mask while outside of their room (as tolerated).
  • Residents are allowed to go outside if they maintain social distancing and wear a mask (as tolerated).
  • Residents are allowed to leave facility for essential medical appointments, and must wear a mask.
  • Residents are not allowed to leave the facility for non-essential reasons (visitation, beauty shop, dining, etc). Exceptions can be made for extenuating circumstances, to be approved by the Heritage COVID-19 team.
  • No beautician services in facility.

Assisted Living Communities:

  • No group activities.
  • No congregate dining.
  • No visitors, with the exception of compassionate end of life. Please contact your community directly for information.
  • Residents required to wear a mask while outside of their room (as tolerated).
  • Residents are allowed to go outside if they maintain social distancing and wear a mask (as tolerated).
  • Residents are allowed to leave the facility for essential medical appointments, and must wear a mask.
  • Residents are strongly encouraged not to leave the facility for non-essential reasons (visitation, beauty shop, dining, etc).
  • No beautician services in facility.

The following additional guidelines apply to independent living residents only:

  • No group activities.
  • No congregate dining.
  • Residents are required to wear a mask while outside of their room (as tolerated).
  • Limit of one visitor per resident per day.
  • Visitor must be masked and screened.
  • Tours allowed, participants must be masked and screened.
  • Moving help limited to two, must be masked and screened.
  • Residents can go out of the facility as allowed by state reopening phases. Must wear a mask.
  • Residents must self-monitor for symptoms. Report any symptoms to administrator.
  • No beautician services in facility.

As more details are made available to us by state and local governments regarding time frames for the reopening of visitation in our communities, we assure you, we will immediately reach out to you with any information. We understand how difficult this separation is for you and your loved ones. Our compassionate staff continue to provide care, comfort, and love to each of our residents, and we thank you for all of the thoughts, prayers, and support you have offered them during this uncertain time.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep each resident safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,

Lisa Haglund
President and CEO

Letter to Residents, Families, and Community Members

Dear Friends of Heritage,

It has now been three months since our facilities have been closed to visitors. Staff are being monitored daily upon arrival for work and have been wearing surgical masks and eye protection to limit the transmission of COVID-19 from potential asymptomatic employees. In several states, our employees, as well as our residents, are being tested for COVID-19. Our New York state employees are now being tested once a week per state mandate.

Our COVID-19 task force continues to monitor and implement the ever-changing guidelines and protocols of the various agencies that have oversight of our facilities. While many states are currently in a phased reopening plan, our guidance comes from the CDC primarily, with other state and federal guidelines. For our nursing homes and assisted living communities, the guidance to reopen will come through the state Department of Health as directed by the CDC. For our independent living communities, we are following CDC guidance for retirement communities. This guidance differs from the state specific guidance that apply to general businesses. As such, what you are hearing in the news about reopening of services may not apply to you and your loved one in a certain level of care.

In accordance with these guidelines, we are still unable to allow for group activities, congregate dining, and visitation. Our teams continue to provide for both the physical and emotional care of those we serve. Phone calls, video chats, and window visits are being arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

We continue to seek God’s wisdom and pray for His supernatural protecting for those whom He has entrusted to our care, as we seek to keep them safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,

Jeremy Rutter
Chief Clinical Officer
Heritage Ministries

Current Visitation Policies

At this time, the following guidelines have been implemented at all of our communities:

  • Visitation at all skilled nursing and rehabilitation and assisted living communities continue to be suspended until further notice.
  • Common areas, including handrails and door knobs, are disinfected frequently.
  • Masks are being worn in accordance with local, state, and federal guidelines at each location.
  • Social distancing must be observed at all times.
  • All pet visits continue to be suspended.

The following additional guidelines apply to independent living residents only:

  • Independent living residents are to follow the phases of reopening as directed by state and local governments in their community. We encourage these residents to continue to follow the best practices of social distancing, and to wear a mask when unable to social distance.
  • Independent living residents may not enter skilled nursing and rehabilitation or assisted living communities due to continued visitor restriction.

Download letter to independent living residents
Download letter to assisted living and skilled nursing families

Letter to Friends of Ives Hill

I reach out today to share many updates with you.

On May 11, 2020, the Heritage Ministries Board of Directors confirmed me to lead as permanent President and CEO for Heritage and its affiliates. I am honored and blessed to have been chosen to lead Heritage through this unprecedented time, and look forward to working with each member of our staff as we continue to promote Hope, Dignity, and Purposeful Living to all those entrusted to our care.

I began my career with Northwest Bank, a ten billion dollar corporation, for over twenty years, prior to joining the Heritage organization, where I have most recently served as the Vice President of Marketing, Development, and Sales. I truly believe in giving back, and have been an active member of the community throughout the years, with involvement ranging from Chautauqua Leadership Network, PTA, St. Susan Center, Family Services, and the Bemus Point United Methodist Church. My husband, Jason, and I reside in Bemus Point, NY, along with our four children, Allison, Brennan, Madelynn, and Michael in Bemus Point. We are active members of the Bemus Point United Methodist Church.

Additionally, Jeremy Rutter, Heritage Vice President of Skilled Nursing Operations and Executive Director of Hearthstone Communities, a Heritage senior living community in Woodstock, IL, has been named Chief Clinical Officer of our organization. He previously served Heritage as the Administrator of Record at The Village in Gerry, NY and Administrator at The Park in Jamestown, NY, two Heritage rehab and skilled nursing communities.

It has now been over two months since our skilled nursing and assisted living facilities have been closed to visitors. Staff are being monitored daily upon arrival for work, continue to wear surgical masks, and are now wearing eye protection, such as face shields, to limit the transmission of COVID-19 from potential asymptomatic employees. We continue to regularly monitor residents for symptoms throughout day.

The health and safety of our staff and residents are of the utmost importance. As we have been directed to move into mandated testing for all employees by Governor Cuomo’s office, we needed to determine how we could implement that efficiently, while complying with all regulations, and preventing any impact to resident care. Our COVID-19 response team is committed to acting in the best interest of all staff and residents.

As a result, Heritage skilled nursing and rehabilitation communities in Chautauqua County temporarily ceased all admissions effective Tuesday, May 19, 2020, in response to the New York State mandate to test all nursing home employees for COVID-19. This temporary admission halt will affect The Village in Gerry, NY, The Park in Jamestown, NY, and The Green in Greenhurst, NY. We will not accept admissions into our skilled nursing communities until we have sufficient test results indicating that our staffing will not be negatively impacted by our compliance with the executive order.

Our COVID-19 task force continues to monitor and implement the ever-changing guidelines and protocols of the CDC as well as local, state, and federal authorities. At this time, the following guidelines have been implemented at all of our communities:

  • Visitation at all skilled nursing facilities, assisted living, and independent living communities are suspended until further notice.
  • Common areas, including handrails and door knobs, are disinfected frequently.
  • Masks are being worn in accordance with local, state, and federal guidelines at each location.
  • Social distancing must be observed at all times.
  • All pet visits continue to be suspended.
  • We continue to discourage any non-essential trips or errands for our independent living residents. We do have a grocery delivery system in place to protect our residents and staff from exposure. If you are interested in using this service, please contact your community directly.

Our teams continue to provide for both the physical and emotional care of those we serve during these difficult times through various resident engagement activities. Phone calls, video chats, and window visits are being arranged through the social work and activities departments. We are happy to assist in scheduling these visits; however, we do request they be limited to one per day so that we can assure all residents have equal opportunity.

In an effort to offer more expedient and transparent communication, we have implemented an auto call system, so all families can be notified immediately, in the event we have a resident with a confirmed positive COVID-19 test. We ask that you send your current email address to questions@heritage1886.org so we may also contact you via email, or call 1-833-623-0162 with any questions.

We continue to seek God’s wisdom and pray for His supernatural protection for those whom He has entrusted to our care, as we seek to keep them safe and to promote Hope, Dignity, and Purposeful Living in these difficult times.

Sincerely,
Lisa Haglund
President and CEO

Letter to Friends of Ives Hill

As COVID 19/Coronavirus is an ever-changing, fluid situation, we want to provide an update of new restrictions that will be implemented immediately. These are in addition to the steps we outlined in our letter to you last week. Please know, our response team is diligently monitoring updates and recommendations from local, state, and federal agencies on an hourly basis and will make any necessary changes to continue to ensure the health of our residents.

Effective immediately*:

  1. We will be offering grocery delivery services to our independent living residents to help mitigate risk by reducing your off-site travel
  2. At this time, we are asking for non-medically necessary visitation to stop. In the case of essential visitors, a screening form must be completed. Any exceptions to the screening or this practice will be at the sole discretion of the facility administrator
  3. At this time, we are asking our residents to adopt the following best practices and guidelines as they have been communicated from various governmental bodies:
    1. Avoid group gatherings over 10
    2. Self-isolation if over the age of 65
    3. Reduce unnecessary travel and appointments
    4. Utilize grocery delivery service as offered above
    5. If you must leave the building, a screening form must be completed upon re-entry
    6. There will be no group dining; meals will be delivered to apartment residents
    7. No group activities
    8. IL residents in cottages or homes may order take-out meals which can be picked up outside the main entrance if applicable

At this time, there continues to be NO confirmed or suspected cases of COVID-19 in any of our communities. The steps we are implementing are directly tied to the recommendations of the CDC, as well as state and local health departments, and we will continue to adjust our policies and procedures as needed. The facilities will continue to reach out to families with any changes as able, and we encourage you to monitor our websites and Facebook pages for the latest facility information. Administrators will also be communicating updates as they occur.

We are committed to the safety and well-being of our residents and have put these measures in place to keep our residents safe. Please do not hesitate to reach out to the facility with any questions or concerns you may have and bear with us as we work to take quick action when needed while trying to keep our residents and families well informed of these changes. Working together, we can minimize the impact of this virus on our community and continue to promote Hope, Dignity, and Purposeful Living to each and every resident in our care.

*Please note, these guidelines are specifically for independent living residents, and do not apply to other levels of care.

Sincerely,
Lisa Haglund
Vice President of Marketing, Sales, and Development
On behalf of the Heritage Leadership Team

UPDATED 3/16/2020

Letter to Friends of Ives Hill (Independent Living)

Dear Friends of Ives Hill,

Last week we sent you a letter outlining our current steps to prevent the spread of Coronavirus/COVID-19. As this is an ever-changing, fluid situation, I wanted to provide an update of new restrictions that will be implemented immediately.

  1. Visitor restrictions will be extended until such time as lifted by all regulatory agencies
  2. Visiting hours have been reduced, and NO FAMILIES are allowed to enter outside of current visitation hours of 10am-7pm
  3. Visitors must complete a screen or will not be allowed to enter
  4. Moving forward, no group dining will be offered, and meals will be delivered to residents
  5. No group activities
  6. Residents may order take-out meals which can be picked up outside the Main entrance if applicable

I would like to reaffirm that there are no suspected or confirmed cases here in our community at this time. The steps we are implementing are directly tied to the recommendations of the CDC, as well as state and local Health Departments, and we will continue to adjust our policies and procedures as needed. The facilities will continue to reach out to families with any changes as able, but we encourage you to monitor our website and Facebook page for the latest facility updates.

We are committed to the safety and well-being of our residents and have put these measures in place to first and foremost keep our resident safe. We have a team in place that is diligently monitoring news updates and guidance from local, state, and federal agencies on an hourly basis and will make any necessary updates to continue to ensure the health of our residents. Please do not hesitate to reach out to the facility with any questions or concerns you may have and bear with us as we work to take quick action when needed while trying to keep our residents and families well informed of these changes. Working together, we can minimize the impact of this disease on our community and continue to share God’s love by providing independent living for seniors in the Western New York region.

Please note, this letter is intended specifically for independent living residents, and does not apply to other levels of care.

Sincerely,
Lisa Haglund
Vice President of Marketing, Sales, and Development
On behalf of the Heritage Leadership Team

UPDATED 3/13/2020

Visitation Update

To comply with directives from local and state Departments of Health, WE ARE RESTRICTING ALL VISITATION at The Lodge at this time. Visitation hours for independent living residents are 10am to 7pm.

UPDATED 3/10/2020

Statement from Ives Hill Regarding COVID-19

Anna Patterson, executive director at Ives Hill Retirement Community and The Lodge, a Heritage senior living community in Watertown, NY, recognized this week that Ives Hill is prepared should COVID-19 coronavirus begin to affect the region.

Patterson stressed that while Ives Hill currently has NO confirmed cases of the COVID-19 coronavirus, they are taking precautions.

She shared, “At Ives Hill, our residents and those we serve are our highest concern. The health and safety of both our residents and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all. The steps we are implementing are directly tied to the recommendations of the CDC and New York State Department of Health, and we will adjust our steps if those recommendations change. We are not holding events that bring outside groups of people to Ives Hill, and are minimizing large group and outside trip activities to lessen the chance of exposure. Our staff has been well trained in preparation to support our residents.”

Presently, visitors are being limited at Ives Hill, and any individuals, including vendors and employees are being screened daily before entering an Ives Hill building. Those who exhibit any symptoms, have recently traveled, or have been near anyone ill with symptoms are not currently being granted entrance.

Ives Hill and Heritage staff have prepared extensively for any potential cases in the area. Lisa Haglund, Heritage vice president of sales, marketing, and development, explained that she has confidence in the team. “Ives Hill and Heritage have taken a proactive approach to prevent the spread and transmission of COVID-19 within its communities. Heritage has formed a COVID-19 task force, including experts in the fields of nursing homes, and senior housing, and includes a CDC certified infection preventionist. I have the utmost confidence that this team of experts have prepared Ives Hill and Heritage to respond in a manner that keep our residents, staff, and families safe.”

UPDATED 3/4/2020

Statement from Ives Hill Regarding COVID-19

At Ives Hill, our residents and those we serve are our highest concern. We would like to assure the public that we currently have no suspected or confirmed cases of COVID-19 (Coronavirus) at Ives Hill. The health and safety of both our community members and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all.

The steps we are implementing are directly tied to the recommendations of the CDC and the New York State Department of Health, and we will adjust our steps if those recommendations change.

  • Effective immediately, we are asking visitors to not enter our communities if they are exhibiting any type of symptoms or have recently traveled to any area of concern.
  • We are limiting events that bring outside groups of people to Ives Hill communities and are minimizing large group and outside trip activities to lessen the chance of exposure.
  • Our staff has been well trained in preparation to support our residents.

We thank everyone for their patience and cooperation. Working together we can minimize the impact of this disease on our community.

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