To comply with directives from local and state Departments of Health,
WE ARE RESTRICTING ALL VISITATION at The Lodge at this time.
Independent living residents over age 65 are asked to self-isolate.

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UPDATED 3/18/2020

Letter to Friends of Ives Hill

As COVID 19/Coronavirus is an ever-changing, fluid situation, we want to provide an update of new restrictions that will be implemented immediately. These are in addition to the steps we outlined in our letter to you last week. Please know, our response team is diligently monitoring updates and recommendations from local, state, and federal agencies on an hourly basis and will make any necessary changes to continue to ensure the health of our residents.

Effective immediately*:

  1. We will be offering grocery delivery services to our independent living residents to help mitigate risk by reducing your off-site travel
  2. At this time, we are asking for non-medically necessary visitation to stop. In the case of essential visitors, a screening form must be completed. Any exceptions to the screening or this practice will be at the sole discretion of the facility administrator
  3. At this time, we are asking our residents to adopt the following best practices and guidelines as they have been communicated from various governmental bodies:
    1. Avoid group gatherings over 10
    2. Self-isolation if over the age of 65
    3. Reduce unnecessary travel and appointments
    4. Utilize grocery delivery service as offered above
    5. If you must leave the building, a screening form must be completed upon re-entry
    6. There will be no group dining; meals will be delivered to apartment residents
    7. No group activities
    8. IL residents in cottages or homes may order take-out meals which can be picked up outside the main entrance if applicable

At this time, there continues to be NO confirmed or suspected cases of COVID-19 in any of our communities. The steps we are implementing are directly tied to the recommendations of the CDC, as well as state and local health departments, and we will continue to adjust our policies and procedures as needed. The facilities will continue to reach out to families with any changes as able, and we encourage you to monitor our websites and Facebook pages for the latest facility information. Administrators will also be communicating updates as they occur.

We are committed to the safety and well-being of our residents and have put these measures in place to keep our residents safe. Please do not hesitate to reach out to the facility with any questions or concerns you may have and bear with us as we work to take quick action when needed while trying to keep our residents and families well informed of these changes. Working together, we can minimize the impact of this virus on our community and continue to promote Hope, Dignity, and Purposeful Living to each and every resident in our care.

*Please note, these guidelines are specifically for independent living residents, and do not apply to other levels of care.

Sincerely,
Lisa Haglund
Vice President of Marketing, Sales, and Development
On behalf of the Heritage Leadership Team

View previous communications below

UPDATED 3/16/2020

Letter to Friends of Ives Hill (Independent Living)

Dear Friends of Ives Hill,

Last week we sent you a letter outlining our current steps to prevent the spread of Coronavirus/COVID-19. As this is an ever-changing, fluid situation, I wanted to provide an update of new restrictions that will be implemented immediately.

  1. Visitor restrictions will be extended until such time as lifted by all regulatory agencies
  2. Visiting hours have been reduced, and NO FAMILIES are allowed to enter outside of current visitation hours of 10am-7pm
  3. Visitors must complete a screen or will not be allowed to enter
  4. Moving forward, no group dining will be offered, and meals will be delivered to residents
  5. No group activities
  6. Residents may order take-out meals which can be picked up outside the Main entrance if applicable

I would like to reaffirm that there are no suspected or confirmed cases here in our community at this time. The steps we are implementing are directly tied to the recommendations of the CDC, as well as state and local Health Departments, and we will continue to adjust our policies and procedures as needed. The facilities will continue to reach out to families with any changes as able, but we encourage you to monitor our website and Facebook page for the latest facility updates.

We are committed to the safety and well-being of our residents and have put these measures in place to first and foremost keep our resident safe. We have a team in place that is diligently monitoring news updates and guidance from local, state, and federal agencies on an hourly basis and will make any necessary updates to continue to ensure the health of our residents. Please do not hesitate to reach out to the facility with any questions or concerns you may have and bear with us as we work to take quick action when needed while trying to keep our residents and families well informed of these changes. Working together, we can minimize the impact of this disease on our community and continue to share God’s love by providing independent living for seniors in the Western New York region.

Please note, this letter is intended specifically for independent living residents, and does not apply to other levels of care.

Sincerely,
Lisa Haglund
Vice President of Marketing, Sales, and Development
On behalf of the Heritage Leadership Team

UPDATED 3/13/2020

Visitation Update

To comply with directives from local and state Departments of Health, WE ARE RESTRICTING ALL VISITATION at The Lodge at this time. Visitation hours for independent living residents are 10am to 7pm.

UPDATED 3/10/2020

Statement from Ives Hill Regarding COVID-19

Anna Patterson, executive director at Ives Hill Retirement Community and The Lodge, a Heritage senior living community in Watertown, NY, recognized this week that Ives Hill is prepared should COVID-19 coronavirus begin to affect the region.

Patterson stressed that while Ives Hill currently has NO confirmed cases of the COVID-19 coronavirus, they are taking precautions.

She shared, “At Ives Hill, our residents and those we serve are our highest concern. The health and safety of both our residents and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all. The steps we are implementing are directly tied to the recommendations of the CDC and New York State Department of Health, and we will adjust our steps if those recommendations change. We are not holding events that bring outside groups of people to Ives Hill, and are minimizing large group and outside trip activities to lessen the chance of exposure. Our staff has been well trained in preparation to support our residents.”

Presently, visitors are being limited at Ives Hill, and any individuals, including vendors and employees are being screened daily before entering an Ives Hill building. Those who exhibit any symptoms, have recently traveled, or have been near anyone ill with symptoms are not currently being granted entrance.

Ives Hill and Heritage staff have prepared extensively for any potential cases in the area. Lisa Haglund, Heritage vice president of sales, marketing, and development, explained that she has confidence in the team. “Ives Hill and Heritage have taken a proactive approach to prevent the spread and transmission of COVID-19 within its communities. Heritage has formed a COVID-19 task force, including experts in the fields of nursing homes, and senior housing, and includes a CDC certified infection preventionist. I have the utmost confidence that this team of experts have prepared Ives Hill and Heritage to respond in a manner that keep our residents, staff, and families safe.”

UPDATED 3/4/2020

Statement from Ives Hill Regarding COVID-19

At Ives Hill, our residents and those we serve are our highest concern. We would like to assure the public that we currently have no suspected or confirmed cases of COVID-19 (Coronavirus) at Ives Hill. The health and safety of both our community members and staff is of the utmost importance, and we are taking action to reduce the risk of exposure for all.

The steps we are implementing are directly tied to the recommendations of the CDC and the New York State Department of Health, and we will adjust our steps if those recommendations change.

  • Effective immediately, we are asking visitors to not enter our communities if they are exhibiting any type of symptoms or have recently traveled to any area of concern.
  • We are limiting events that bring outside groups of people to Ives Hill communities and are minimizing large group and outside trip activities to lessen the chance of exposure.
  • Our staff has been well trained in preparation to support our residents.

We thank everyone for their patience and cooperation. Working together we can minimize the impact of this disease on our community.

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